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Content Moderation

Content moderation has improved KPIs for complaint processing and description verification, reducing fraud cases by 36%

Industry and use case:

Resale

Data:

15,000 listings per month

Project duration:

Ongoing support
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Task:

The client, the largest resale platform, wanted to ensure the verification of suspicious listings for the accuracy of product descriptions. Tools and raw data were provided based on user conversations within the service, comments, and product complaints

Solution:

The focus of the project was on reducing the complaint processing time, blocking outdated and fraudulent listings. Our Project Managers developed a document outlining the approaches to verification and a form for filing complaints on the client’s platform. We assembled a team of 15 people ready to handle moderation daily and ensured that listings were checked within 15 minutes of receiving a complaint

Results:

  • We improved KPIs for complaint processing and description verification to 15 minutes, allowing the company to elevate its service level, user trust, and reduce losses
  • Fraud cases were reduced by 36% in product categories most susceptible to falsification
"For our company, it was important to maintain user trust and affirm the platform's security. The curators and the entire TDS team showed proactiveness in preparing all documents and regulations, achieving outstanding results that, in turn, elevated four indicators within our department"
Maria S.
Project Manager

Stages of work

  • Application

    /01
    Leave a request on the website for a free consultation with an expert. Th e acco unt manager will guide you on the services, timelines, and price

  • Free pilot

    /02
    We will conduct a test pilot project for you and provide a golden set, based on which we will determine the final technical requirements and approve project metrics

  • Agreement

    /03
    We prepare a contract and all necessary documentation upon the request of your accountants and lawyers

  • Workflow customization

    /04
    We form a pool of suitable tools and assign an experienced manager who will be in touch with you regarding all project details

  • Quality control

    /05
    Data uploads for verification are done iteratively, allowing your team to review and approve collected/annotated data

  • Post-payment

    /06
    You pay for the work after receiving the data in agreed quality and quantity

Timeline

  • 24 hours
    Application
  • 24 hours
    Consultation
  • 1 to 3 days
    Pilot
  • 1 to 5 days
    Conducting a pilot
  • 1 day to several years
    Carrying out work on the project
  • 1 to 5 days
    Quality control
You pay for the work after you have received the data
in the established quality and quantity

Why
Training Data

  • Quality Assurance:
  • Enhanced Data Accuracy
  • Consistency in Labels
  • Reliable Ground Truth
  • Mitigation of Annotation Biases
  • Cost and Time Efficiency
  • Data Security and Confidentiality:
  • GDPR Compliance
  • Non-disclosure agreement
  • Data Encryption
  • Multiple data storage options
  • Access Controls and Authentication
  • Expert Team:
  • 6 years in industry
  • 35 top project managers
  • 40+ languages
  • 100+ countries
  • 250k+ assessors
  • Flexible and Scalable Solutions:
  • 24/7 availability of customer service
  • 100% post payment
  • $550 minimum check
  • Variable Workload
  • Customized Solutions
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