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Finance

Collected data improved accuracy of customer intent understanding by 8%

Industry and use case:

Finance, consumer intent understanding

Data:

50,000 sentences

Project duration:

21 days
Finance

Challenge:

The client was developing a chatbot in the financial sector and wanted to improve the accuracy of consumer intent understanding. They contacted Training Data solution to enlarge their current dataset so that each intent from the dataset could be rephrased in multiple different ways. They were looking for a team familiar with the financial sector terminology.

SOLUTION:

Training Data Solution assembled a 15-person team with previous backgrounds in finance. Each intent from the initial dataset was then enriched with ten different ways to express it. As a result, the training data increased ten folds.

Outcomes:

  • Collected data improved the accuracy of intent understanding by 8%
  • More requests are solved without human intervention
The intent text collection was done quickly, and the team at Training Data Solutions implemented excellent quality control within our project. Training Data Solutions is a very trustworthy partner!
Tikhon E.
Project Manager

Stages of work

  • Application

    /01
    Leave a request on the website for a free consultation with an expert. Th e acco unt manager will guide you on the services, timelines, and price
  • Free pilot

    /02
    We will conduct a test pilot project for you and provide a golden set, based on which we will determine the final technical requirements and approve project metrics
  • Agreement

    /03
    We prepare a contract and all necessary documentation upon the request of your accountants and lawyers
  • Workflow customization

    /04
    We form a pool of suitable tools and assign an experienced manager who will be in touch with you regarding all project details
  • Quality control

    /05
    Data uploads for verification are done iteratively, allowing your team to review and approve collected/annotated data
  • Post-payment

    /06
    You pay for the work after receiving the data in agreed quality and quantity

Timeline

  • 24 hours
    Application
  • 24 hours
    Consultation
  • 1 to 3 days
    Pilot
  • 1 to 5 days
    Conducting a pilot
  • 1 day to several years
    Carrying out work on the project
  • 1 to 5 days
    Quality control
You pay for the work after you have received the data
in the established quality and quantity

Why
Training Data

  • Quality Assurance:
  • Enhanced Data Accuracy
  • Consistency in Labels
  • Reliable Ground Truth
  • Mitigation of Annotation Biases
  • Cost and Time Efficiency
  • Data Security and Confidentiality:
  • GDPR Compliance
  • Non-disclosure agreement
  • Data Encryption
  • Multiple data storage options
  • Access Controls and Authentication
  • Expert Team:
  • 6 years in industry
  • 35 top project managers
  • 40+ languages
  • 100+ countries
  • 250k+ assessors
  • Flexible and Scalable Solutions:
  • 24/7 availability of customer service
  • 100% post payment
  • $550 minimum check
  • Variable Workload
  • Customized Solutions
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